1. Annual Report - Closing of the fiscal year and preparation of the Annual Report will be included only for clients that have been subscribed to one of the Service Plans for the full fiscal year. If a client unsubscribes before the 12 months period, the Annual Report will be billed separately.

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2. Plan Downgrade - The client can downgrade, from one plan to another, when needed and applicable. A downgrade has to be requested in writing by the client with a notice period of at least 30 days. GroüHub reserves the right to verify the applicability of the new plan. The new plan subscription and billing will be activated and applied from the first day of the calendar month after the end of the notice period.

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3. Plan Upgrade - The client can upgrade, from one plan to another, when needed and applicable. However, GroüHub reserves the right to automatically upgrade the client’s subscription if the client qualifies for an upgrade by exceeding one of the features included in the current plan. For example: a) exceeding the number of invoices included per month for 3 consecutive months, and/or b) need to activate additional features (benefits) not included in their original subscribed plan.

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4. Additional accounting documents - (sales and purchase invoices): additional accounting documents will be charged separately at a rate of € 2,50 + VAT per document. If clients have more than 10 additional accounting documents, then they qualify for an immediate Upgrade of their service plan.

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5. Submission of documents -The client must submit all accounting documents, and bank statements no later than by the 7th day of the following month. If the client does not submit the documents in time, the accountant will not be able to guarantee the proper submission of the necessary declarations in time. It is essential to clarify that if the client does not send the documents in time, the accountant will submit the monthly VAT declarations in “zeroes”. Rework of previous “declarations in zeroes” will be subject to an additional fee of €20.If documents are not in English, the client must explain the content of them to the accountant.

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6. E-Commerce transactions - For e-Commerce business models, subscribed to Growth Plan, if more than 1,000 transactions/rows in sales reports (CSV reports) additional €35 applies per each trier of extra 500 transactions/rows.

7. VAT Reporting & Liability - VAT number and reporting will be maintained until the Service Plan fee is duly paid and will be cancelled upon a payment delay of 14 days. Please note that, VAT reporting and maintaining VAT number in Estonia are subject to eligibility and discretion of Estonian tax authorities. VAT Returns in other E.U. Countries - upon request.

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8. Pending previous VAT reports - If the client, at the moment of the subscription to an Accounting Service Plan, has pending submission VAT reports, will be billed at 40€ each.

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9. Switching from another provider - If the client cannot provide the accounting documents required to initiate the Accounting Service Plan (i.e. detailed Balance sheet and Income statement, open receivables and payables list, as of the first day of the month when the Service must be initiated) then GroüHub has the right to charge the client the monthly subscription fee retroactively from the beginning of the client’s fiscal year.

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10. Quarterly OSS/IOSS reports - Are included in LITE, PLUS and GROWTH plans (processing of number of countries included according to each service plan). Additional countries will be billed according to the subscribed plan.

11. Legal Address & Contact Person - Accounting Service Plans include the Legal Address (Virtual Office) & Contact Person service when the subscription has a minimum duration of 12 months. If a client unsubscribes before the 12 months period, the Virtual Office & Contact Person services will be billed proportionally. Yearly price of €300

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12. Customer Support & Communication - Included in all plans: Customer support via email on operational matters, exclusively by email. Financial-accounting- and tax advisory at the time of onboarding, by email.

13. VAT Number, EORI or OSS registration - Registration fee is €49 each (prices exclusively applicable only for STARTER plan subscribers).

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14. Supported banks and payment services - Wise, Revolut, Paysera, Stripe, Paypal, Wamo, Finom, Payoneer, Shopify Payments, Amazon Pay, AliPay, Google Pay, Apple Pay, Meta Pay, LHV, Swedbank, SEB, Luminor, selected foreign banks from EEA region, among others.

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IMPORTANT:

Besides illegal activities, we do not support businesses related to financial institutions, lottery, betting, adult entertainment, spirituality and prophecy. Cryptocurrency related businesses will be subject to thorough due diligence before onboarding.

- Bookkeeping according to Estonian Accounting Standards.

- Services fees are subject to 24% VAT (Estonian VAT rate)