GrouHub OÜ Registry code: 16057166 FIU License: FIU000426 Effective Date: 01.01.2026
Welcome to GrouHub. These Terms of Service ("Terms" or "ToS") govern your use of the services provided by GrouHub OÜ ("Provider", "we", "us", or "our"), a company registered in Estonia under registry code 16057166, operating under FIU license FIU000426.
By accessing or using our services, you ("Client", "you", or "your") agree to be bound by these Terms. If you do not agree to these Terms, you may not use our services.
1. OVERVIEW AND SCOPE
GrouHub OÜ provides e-Residency related services including, but not limited to: company registration, accounting services, virtual office and contact person services, annual report preparation, VAT registration and reporting, and related business support services.
These Terms apply to all services offered by GrouHub, whether provided directly or through our website at www.grouhub.co. For clients who have signed a Letter of Engagement ("LoE") with GrouHub, both these Terms and the LoE apply, with the hierarchy specified in Section 17.
Our services are available to individuals and legal entities, including companies in the process of formation. For pre-incorporation entities, the founding shareholder(s) signing the engagement assume personal liability for obligations arising before company registration.
2. KNOW YOUR CUSTOMER (KYC) REQUIREMENTS
As an FIU-licensed entity, GrouHub is required to perform customer due diligence in accordance with the Estonian Money Laundering and Terrorist Financing Prevention Act. By engaging our services, you agree to:
(a) Provide accurate, complete, and truthful information about yourself, your company, beneficial owners, and the nature of your business activities;
(b) Submit all required identification documents and supporting documentation upon request;
(c) Promptly notify us of any changes to the information previously provided;
(d) Cooperate with any ongoing due diligence or enhanced due diligence measures as required by law.
We reserve the right to refuse service or terminate the relationship if we are unable to complete satisfactory due diligence or if we have concerns about the legitimacy of your business activities.
For accounting services, you must deliver all documents required for accounting and tax purposes by the 5th day of the following month. Failure to do so may result in delays, additional charges, or service suspension.
3. COMMUNICATION
Communication between GrouHub and the Client shall be conducted primarily by email, during office hours in Eastern European Time (EET/EEST). Response times may vary depending on the complexity of inquiries and workload.
You are responsible for ensuring that the email address you provide is accurate and monitored regularly. Important notices, including changes to services or fees, will be sent to the email address on file.
4. PRICES AND FEES
Current prices for all services are published in the Price List available at www.grouhub.co
The Price List forms an integral part of these Terms.
Where a Letter of Engagement specifies a different rate for a particular service ("Special Rate"), that Special Rate applies as specified in the Letter of Engagement. In all other cases, the rates from the Price List apply. Special Rates specified in a Letter of Engagement apply for the initial term only, unless explicitly stated otherwise, after which Standard rates from the current Price List apply at renewal.
All prices are stated in Euros (EUR) and are exclusive of applicable taxes unless otherwise indicated.
We reserve the right to modify our prices at any time. For existing subscription clients, price changes will take effect 30 days after notice is provided. If you do not agree to the new prices, you may terminate your subscription before the changes take effect by providing written notice.
Clients on discontinued plans ("Legacy Plans") may continue at their current rates until they change plans, or their subscription is otherwise terminated. If a Legacy Plan client's subscription is interrupted for any reason, reinstatement will be at current rates.
5. PRODUCTS AND SERVICES
GrouHub offers various service plans and one-time services as described on our website. Service plans may include usage limits (such as number of invoices, transactions, or bank accounts). Usage beyond included limits may result in automatic upgrade to a higher tier plan or additional charges as specified in the website.
Subscription services commence from the date of purchase unless otherwise specified. For accounting services, see the service-specific terms below.
You may upgrade your service plan at any time, with the new plan taking effect immediately. Downgrades must be requested in writing with at least 30 days' notice and will take effect from the first day of the calendar month following the notice period. We reserve the right to verify the applicability of the new plan and to automatically upgrade your subscription if usage exceeds your current plan's limits.
5A. Service-Specific Terms
ACCOUNTING SERVICES
(a) Service Commencement: Unless otherwise agreed in writing, Accounting Service Plans commence on the first calendar day of the month when the subscription is activated.
(b) Included Services: Accounting Service Plans include Virtual Office & Contact Person services when the subscription has a minimum duration of 12 months. If a client terminates before the 12-month period, Virtual Office & Contact Person services will be billed proportionally at the rate specified in the Price List.
(c) Annual Report: Closing of the fiscal year and preparation of the Annual Report is included only for clients who have been subscribed to an Accounting Service Plan for the full fiscal year. If a client unsubscribes before the 12-month period, the Annual Report will be billed separately.
(d) Pending VAT Reports: If the client, at the moment of subscription to an Accounting Service Plan, has pending VAT reports, each pending report will be billed at €60[MZ3] per report.
(e) Switching Providers: If the client cannot provide the accounting documents required to initiate the Accounting Service Plan (including detailed Balance Sheet and Income Statement, open receivables and payables list, as of the first day of the month when the service must be initiated), GrouHub may charge the monthly subscription fee retroactively from the beginning of the client's fiscal year.
(f) VAT Reporting: VAT number and reporting will be maintained while the Service Plan fee is duly paid. VAT services may be suspended in accordance with Section 6. VAT reporting and maintaining a VAT number in Estonia are subject to eligibility requirements and discretion of Estonian tax authorities.
VIRTUAL OFFICE AND CONTACT PERSON SERVICES
(a) The legal address provided may only be used as the registered office address of the company. It may not be used for receiving parcels, goods, or physical deliveries.
(b) All incoming mail will be processed and forwarded electronically to the client's registered email address.
(c) The Contact Person service includes representation to local authorities as required by Estonian law for companies with management outside Estonia.
6. BILLING AND PAYMENT
For subscription services, invoices are issued on the 1st day of each billing period (monthly or annually, as applicable). Payment is due within 14 days of the invoice date.
Accounting Service Plan clients are required to maintain a valid payment method on file (credit/debit card or SEPA Direct Debit authorization) to ensure uninterrupted service.
You are responsible for ensuring that all information and documents required for billing are accurate and provided on time. We are not responsible for delays or issues arising from incorrect or missing information.
If two consecutive invoices remain unpaid past their due dates, we will notify you of the upcoming service suspension. Unless all outstanding amounts (plus any applicable late fees) are paid, services will be suspended effective on the first day of the calendar month following such notification. If payment remains outstanding for 30 days following suspension, we may terminate the services entirely. A suspended account may be reactivated upon payment of all outstanding amounts plus any applicable late fees.
Fees are non-refundable once a billing cycle has begun, except as specifically provided in Section 16 (Termination).
7. CLIENT RESPONSIBILITIES
You are responsible for:
(a) Providing accurate, complete, and timely information necessary for us to perform our services;
(b) Maintaining the confidentiality of any account credentials and notifying us immediately of any unauthorized use;
(c) Complying with all applicable laws and regulations in connection with your use of our services;
(d) Ensuring that your business activities are legal and do not violate any applicable laws or regulations;
(e) Promptly responding to requests for information or documentation.
We rely on the information you provide. You acknowledge that any advice, reports, or filings we prepare are based on the information you have given us, and we are not responsible for errors or omissions resulting from inaccurate, incomplete, or untimely information. Any rework required as a result may incur additional charges.
8. THIRD-PARTY SERVICES AND INTEGRATIONS
Our services may involve or integrate with third-party platforms, APIs, and service providers (including but not limited to banking platforms, payment processors, government portals, and accounting software).
We do not guarantee the availability, reliability, or functionality of any third-party services. Changes to third-party services or APIs may affect the functionality of our services. We are not liable for any issues arising from third-party service changes, outages, or discontinuation.
You acknowledge that certain aspects of our services depend on third-party cooperation and that outcomes (such as bank account opening, VAT registration approval, or government filings) are ultimately at the discretion of the relevant third parties or authorities.
9. USER COMMENTS AND FEEDBACK
If you post comments, feedback, or other content on our website or platforms, you grant us a non-exclusive, royalty-free, perpetual, irrevocable right to use, reproduce, modify, and display such content in connection with our services and marketing activities.
You represent that any content you submit does not violate any third-party rights and does not contain any unlawful, defamatory, or offensive material.
10. DATA PROTECTION AND PRIVACY
We process personal data in accordance with our Privacy Policy, available at www.grouhub.co/privacy-policy, and applicable data protection laws, including the General Data Protection Regulation (GDPR).
In the provision of our services, GrouHub acts as a data controller for personal data collected directly from clients and as a data processor for personal data processed on behalf of clients in connection with accounting and related services.
We may share your data with trusted partners and subprocessors (including, but not limited to, Wix and Stripe) as necessary to provide our services. A current list of subprocessors is available upon request.
Upon termination of services, we may retain certain data as required by law (including accounting records for up to 7 years) or as necessary for legitimate business purposes.
11. CONFIDENTIALITY
Both parties agree to maintain the confidentiality of any confidential information received from the other party in connection with these Terms and any services provided hereunder.
"Confidential Information" means any non-public information, including but not limited to business plans, financial information, client lists, technical data, and proprietary methodologies.
Confidential Information does not include information that: (a) is or becomes publicly available through no fault of the receiving party; (b) was rightfully in the receiving party's possession prior to disclosure; (c) is independently developed by the receiving party; or (d) is rightfully obtained from a third party without restriction.
Notwithstanding the foregoing, either party may disclose Confidential Information as required by law, regulation, or court order, provided that the disclosing party gives reasonable prior notice to the other party (where permitted by law) to allow the other party to seek protective measures.
The Provider's confidentiality obligations shall not prevent disclosure to its professional advisors, subprocessors, or as required under its FIU license obligations.
12. ERRORS AND INACCURACIES
We make reasonable efforts to ensure the accuracy of information on our website and in our communications. However, we do not warrant that all information is complete, accurate, or current.
We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information at any time without prior notice. This includes pricing errors discovered after an order has been placed.
13. PROHIBITED USES
You may not use our services:
(a) For any unlawful purpose or in violation of any applicable laws or regulations;
(b) To facilitate money laundering, terrorist financing, tax evasion, or other financial crimes;
(c) To conduct business activities that are prohibited under Estonian law or the laws of your jurisdiction;
(d) To misrepresent your identity, business activities, or beneficial ownership;
(e) To interfere with or disrupt our services or servers;
(f) To harass, abuse, or harm our staff or other clients;
(g) To collect or store personal data about others without their consent.
We reserve the right to refuse service, terminate accounts, or cancel orders at our discretion if we believe you are engaging in prohibited uses.
14. DISCLAIMER OF WARRANTIES
OUR SERVICES ARE PROVIDED "AS IS" AND "AS AVAILABLE" WITHOUT ANY WARRANTIES OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.
We do not warrant that our services will be uninterrupted, error-free, or secure. We do not guarantee any specific outcomes from the use of our services, including but not limited to successful bank account opening, VAT registration approval, or any particular tax treatment.
Any advice or information provided by our staff, whether oral or written, does not create any warranty not expressly stated in these Terms. You acknowledge that professional advice (including legal, tax, and financial advice) should be sought from appropriately qualified professionals for your specific circumstances.
15. LIMITATION OF LIABILITY
TO THE MAXIMUM EXTENT PERMITTED BY LAW, GROUHUB SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, REVENUE, DATA, OR BUSINESS OPPORTUNITIES, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR YOUR USE OF OUR SERVICES.
THE TOTAL LIABILITY OF GROUHUB FOR ANY CLAIMS ARISING UNDER OR IN CONNECTION WITH THESE TERMS OR OUR SERVICES SHALL BE LIMITED TO THE AVERAGE MONTHLY FEE PAID BY YOU FOR THE SERVICES DURING THE SIX (6) MONTHS IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM. IF YOU HAVE NOT PAID ANY FEES DURING SUCH PERIOD, OUR MAXIMUM LIABILITY SHALL BE LIMITED TO €100.
The limitations in this section apply regardless of the form of action, whether in contract, tort (including negligence), strict liability, or otherwise, and shall survive the termination of these Terms.
Nothing in these Terms excludes or limits liability for: (a) death or personal injury caused by negligence; (b) fraud or fraudulent misrepresentation; or (c) any other liability that cannot be excluded or limited by applicable law.
We are not responsible for any filings, reports, or other submissions made on your behalf after termination of our services. Post-termination compliance with Estonian legal and tax requirements remains your responsibility.
16. INDEMNIFICATION
You agree to indemnify, defend, and hold harmless GrouHub, its officers, directors, employees, agents, and affiliates from and against any and all claims, damages, losses, liabilities, costs, and expenses (including reasonable attorneys' fees) arising out of or related to:
(a) Your use of our services;
(b) Your breach of these Terms;
(c) Your violation of any applicable law or the rights of any third party;
(d) Any information or content you provide to us;
(e) Any claim that your business activities are unlawful or infringe the rights of any third party.
17. TERMINATION AND SUSPENSION
17.1 Termination by Client
You may terminate your subscription services at any time by providing written notice (email is acceptable) at least 30 days before the end of the current billing period. Termination will take effect at the end of the then-current billing period.
For one-time services, termination is not applicable once the service has been initiated.
17.2 Termination by Provider
We may terminate or suspend your services immediately and without prior notice if:
(a) You fail to pay any fees when due;
(b) You breach any material term of these Terms;
(c) We are required to do so by law or regulatory authority;
(d) We reasonably believe you are engaging in prohibited activities, or your business activities pose a reputational or legal risk to GrouHub;
(e) You fail to provide requested information or documentation within a reasonable timeframe;
(f) Continued service provision would conflict with our AML/KYC obligations.
We may also terminate any services for convenience with 30 days' written notice.
17.3 Effect of Termination
Upon termination:
(a) All fees accrued up to the termination date remain due and payable;
(b) Fees paid prior to termination are non-refundable, except where termination is due to our material breach;
(c) We will cease providing services and may remove or disable access to any accounts or systems;
(d) You remain responsible for all post-termination compliance with Estonian legal and tax requirements;
(e) Provisions that by their nature should survive termination shall survive, including Sections 11 (Confidentiality), 14 (Disclaimer), 15 (Limitation of Liability), 16 (Indemnification), and 20 (Governing Law).
17.4 Transfer of Rights and Obligations
You may not assign or transfer your rights or obligations under these Terms without our prior written consent.
We may assign or transfer our rights and obligations under these Terms to any affiliate or successor entity, or in connection with a merger, acquisition, or sale of all or substantially all of our assets, without your consent. In such event, we will provide you with notice of the assignment.
18. SEVERABILITY
If any provision of these Terms is held to be invalid, illegal, or unenforceable by a court of competent jurisdiction, such provision shall be modified to the minimum extent necessary to make it valid and enforceable, or if modification is not possible, shall be deemed severed from these Terms.
The invalidity, illegality, or unenforceability of any provision shall not affect the validity or enforceability of any other provision, and all other provisions shall remain in full force and effect.
19. ENTIRE AGREEMENT AND DOCUMENT HIERARCHY
These Terms, together with the Privacy Policy and any Letter of Engagement signed between you and GrouHub, constitute the entire agreement between the parties concerning the subject matter hereof and supersede all prior agreements, understandings, and communications, whether written or oral.
Document Hierarchy: The contractual documents governing our relationship are, in order of precedence from highest to lowest:
(1) Letter of Engagement (if applicable);
(2) These Terms of Service;
(3) Privacy Policy / Data Processing Agreement.
In case of conflict between these documents, the document higher in the hierarchy shall prevail, except as provided below.
Data Protection Carve-Out: Notwithstanding the hierarchy above, no provision in any contractual document shall permit processing of personal data that would violate the General Data Protection Regulation (GDPR) or other applicable data protection laws. In case of conflict between commercial terms and data protection obligations, the requirements of applicable data protection law shall prevail.
AML/FIU Carve-Out: Similarly, nothing in these documents shall limit the Provider's obligations under the Money Laundering and Terrorist Financing Prevention Act or its FIU operating license conditions. The Provider's compliance with AML/KYC requirements takes precedence over any conflicting contractual provision.
20. GOVERNING LAW AND DISPUTE RESOLUTION
These Terms shall be governed by and construed in accordance with the laws of the Republic of Estonia, without regard to its conflict of laws principles.
Any disputes arising out of or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of the Republic of Estonia, located in Harju County.
Before initiating any legal proceedings, the parties agree to attempt to resolve any dispute through good faith negotiations for a period of at least 30 days.
21. CHANGES TO THESE TERMS
We reserve the right to modify these Terms at any time. Material changes will be notified to you by email and/or by posting a prominent notice on our website at least 30 days before the changes take effect.
Your continued use of our services after the effective date of any changes constitutes your acceptance of the modified Terms. If you do not agree to the modified Terms, you must discontinue use of our services before the changes take effect.
22. CONTACT INFORMATION
If you have any questions about these Terms or our services, please contact us at:
GrouHub OÜ - Registry code: 16057166
Address: Tööstuse tn 75-71, 10416, Tallinn, Estonia
Email: info@grouhub.co & hello@grouhub.co
Website: www.grouhub.co